Receptionist – Walk-In Care
POSITION: Receptionist – Walk-In Care
LOCATION: Lincoln
STATUS: Full-time (40 hours)
EXEMPT/NON-EXEMPT: Non-exempt
WORK SCHEDULE: Monday – Friday, 7:30 a.m. – 4:00 p.m.
SUMMARY: Answers phone calls and refers calls as appropriate, schedules appointments, and assists patients with any needs they may have.
RESPONSIBILITIES AND DUTIES:
- Answers telephone and refers calls as appropriate
- Creates accurate and complete messages for the providers and support staff
- Utilizes the electronic medical record for all patient interaction
- Verifies insurance eligibility for the next day’s patient
- If appropriate, contact on-call provider regarding after-hours messages
- Greets patients and visitors with professional and quality customer service
- Assesses whether patients have cultural or linguistic barriers and arranges for an interpreter if needed
- Collects payments and co-payments as necessary and forwards to accounts receivable
- Works collaboratively as a member within the clinical care team
- Works effectively to provide a team-based approach in order to provide our patient’s with Quality Care
- Assists patients with any needs they may have
- Performs patient scheduling and rescheduling
- Ensures access by offering appointments with the patient’s primary care physician or Walk In Care if appropriate
- Performs effective appointment confirmation calls and mail reminder letters
QUALIFICATIONS:
- Must have excellent customer service skills
- Must be proficient with computers
- Must be able to multi task and work in a fast paced environment
- Health care reception experience preferred
RESPONSIBLE TO: Administrative Coordinator
Interested candidates click here to complete our online employment application and submit a resume.
POST DATE: 10/29/2021