Receptionist – Walk-In Care

POSITION: Receptionist – Walk-In Care

LOCATION: Lincoln

STATUS: Full-time (40 hours)

EXEMPT/NON-EXEMPT: Non-exempt

WORK SCHEDULE: Monday – Friday, 7:30 a.m. – 4:00 p.m.

SUMMARY: Answers phone calls and refers calls as appropriate, schedules appointments, and assists patients with any needs they may have.  

RESPONSIBILITIES AND DUTIES:  

  • Answers telephone and refers calls as appropriate
  • Creates accurate and complete messages for the providers and support staff
  • Utilizes the electronic medical record for all patient interaction
  • Verifies insurance eligibility for the next day’s patient
  • If appropriate, contact on-call provider regarding after-hours messages
  • Greets patients and visitors with professional and quality customer service
  • Assesses whether patients have cultural or linguistic barriers and arranges for an interpreter if needed
  • Collects payments and co-payments as necessary and forwards to accounts receivable 
  • Works collaboratively as a member within the clinical care team
  • Works effectively to provide a team-based approach in order to provide our patient’s with Quality Care
  • Assists patients with any needs they may have
  • Performs patient scheduling and rescheduling  
  • Ensures access by offering appointments with the patient’s primary care physician or Walk In Care if appropriate
  • Performs effective appointment confirmation calls and mail reminder letters

QUALIFICATIONS:

  • Must have excellent customer service skills
  • Must be proficient with computers
  • Must be able to multi task and work in a fast paced environment
  • Health care reception experience preferred

RESPONSIBLE TO: Administrative Coordinator

Interested candidates click here to complete our online employment application and submit a resume.

POST DATE: 10/29/2021

Making a difference in the lives of our patients and our community.

Providing compassionate, high quality healthcare services for all.