Receptionist – Walk-In Care

POSITION: Receptionist – Walk-In Care

LOCATION: Lincoln

STATUS: Full-time (40 hours)

EXEMPT/NON-EXEMPT: Non-exempt

WORK SCHEDULE: Monday – Friday, 7:30 a.m. – 4:00 p.m.

SUMMARY: Answers phone calls and refers calls as appropriate, schedules appointments, and assists patients with any needs they may have.  

RESPONSIBILITIES AND DUTIES:  

• Answers telephone and refers calls as appropriate
• Creates accurate and complete messages for the providers and support staff
• Utilizes the electronic medical record for all patient interaction
• Verifies insurance eligibility for the next day’s patient
• If appropriate, contact on-call provider regarding after-hours messages
• Greets patients and visitors with professional and quality customer service
• Assesses whether patients have cultural or linguistic barriers and arranges for an interpreter if needed
• Collects payments and co-payments as necessary and forwards to accounts receivable 
• Works collaboratively as a member within the clinical care team
• Works effectively to provide a team-based approach in order to provide our patient’s with Quality Care
• Assists patients with any needs they may have
• Performs patient scheduling and rescheduling  
• Ensures access by offering appointments with the patient’s primary care physician or Walk In Care if appropriate
• Performs effective appointment confirmation calls and mail reminder letters

QUALIFICATIONS:

• Must have excellent customer service skills
• Must be proficient with computers
• Must be able to multi task and work in a fast paced environment
• Health care reception experience preferred

RESPONSIBLE TO: Administrative Coordinator

Interested candidates click here to complete our online employment application and submit a resume.

POST DATE: 10/29/2021