Receptionist – West Enfield
POSITION: Receptionist
LOCATION: West Enfield
STATUS: Full-time
EXEMPT/NON-EXEMPT: Non-exempt
WORK SCHEDULE: Monday – Friday, 8:30 a.m. – 5:00 p.m.
SUMMARY: Responsible for initial and follow-up patient contact, including managing schedules and day-to-day patient flow, answers phone calls, and refers calls as appropriate, and assists patients with any needs they may have. HAN has a new updated competitive wage scale.
RESPONSIBILITIES AND DUTIES:
- Works within their Care Team to create and sustain a Patient-Centered model of quality health care.
- Answers telephone and refers calls as appropriate
- Creates accurate and complete messages for the providers and support staff.
- Utilizes the electronic medical record for all patient interaction.
- Verifies insurance eligibility for the next day’s patients.
- Responsible for printing all 340B cards for the next day’s patients.
- If appropriate, contact on-call provider regarding after-hours messages.
- Greets patients and visitors with professional and quality customer service.
- Assesses whether patients have cultural or linguistic barriers and arranges for an interpreter if needed.
- Maintains awareness of Provider’s schedule.
- Collects payments and co-payments as necessary and forwards to accounts receivable.
- Collects, verifies, and inputs all pertinent patient demographics into the computer at each concurrent visit making necessary changes if needed, including insurance and guarantor information.
- Provides a copy of HAN’s Notice of Patient Privacy Practices and obtains signature on Acknowledgement of Privacy Practices form from patients that do not have one currently in the system.
- Offers and explains the sliding fee program and directs patients to the sliding fee specialist when appropriate.
- Utilizes the electronic medical record for all patient interaction.
- Works collaboratively as a member within the clinical care team.
- Works effectively to provide a team-based approach in order to provide our patient’s with Quality Care.
- Assists patients with any needs they may have.
- Performs patient scheduling and rescheduling.
- Ensures access by offering appointments with the patient’s primary care physician or Walk-In Care if appropriate.
- Performs effective appointment confirmation calls and mail reminder letters.
- Mails welcome packets to all New Patients.
- Ensures proper charges are entered on the superbill and ensures each patient is checked out for that day.
- Performs outreach to patients and processes no show letters to patients per protocol.
- Performs outreach to patient regarding preventive and chronic gaps in the patient’s care.
- Prints summary lists (clinical summaries, medication/allergy lists, etc.).
- Review appointment history and follow up as needed.
QUALIFICATIONS:
- Health care reception or related health care experience preferred
- Must have excellent customer service skills
- Must be proficient with computers
- Must be able to multi-task and work in a fast-paced environment
RESPONSIBLE TO: Site Coordinator
Interested candidates click here to complete our online employment application and submit a resume.
UPDATED: 09/15/2020