Receptionist – West Enfield

POSITION: Receptionist

LOCATION: West Enfield

STATUS: Full-time

EXEMPT/NON-EXEMPT: Non-exempt

WORK SCHEDULE: Monday – Friday, 8:30 a.m. – 5:00 p.m.

SUMMARY: Responsible for initial and follow-up patient contact, including managing schedules and day-to-day patient flow, answers phone calls, and refers calls as appropriate, and assists patients with any needs they may have. HAN has a new updated competitive wage scale.

RESPONSIBILITIES AND DUTIES: 

• Works within their Care Team to create and sustain a Patient-Centered model of quality health care.
• Answers telephone and refers calls as appropriate
• Creates accurate and complete messages for the providers and support staff.
• Utilizes the electronic medical record for all patient interaction.
• Verifies insurance eligibility for the next day’s patients.
• Responsible for printing all 340B cards for the next day’s patients.
• If appropriate, contact on-call provider regarding after-hours messages.
• Greets patients and visitors with professional and quality customer service.
• Assesses whether patients have cultural or linguistic barriers and arranges for an interpreter if needed.
• Maintains awareness of Provider’s schedule.
• Collects payments and co-payments as necessary and forwards to accounts receivable.
• Collects, verifies, and inputs all pertinent patient demographics into the computer at each concurrent visit making necessary changes if needed, including insurance and guarantor information.
• Provides a copy of HAN’s Notice of Patient Privacy Practices and obtains signature on Acknowledgement of Privacy Practices form from patients that do not have one currently in the system.
• Offers and explains the sliding fee program and directs patients to the sliding fee specialist when appropriate.
• Utilizes the electronic medical record for all patient interaction.
• Works collaboratively as a member within the clinical care team.
• Works effectively to provide a team-based approach in order to provide our patient’s with Quality Care.
• Assists patients with any needs they may have.
• Performs patient scheduling and rescheduling.
• Ensures access by offering appointments with the patient’s primary care physician or Walk-In Care if appropriate.
• Performs effective appointment confirmation calls and mail reminder letters.
• Mails welcome packets to all New Patients.
• Ensures proper charges are entered on the superbill and ensures each patient is checked out for that day.
• Performs outreach to patients and processes no show letters to patients per protocol.
• Performs outreach to patient regarding preventive and chronic gaps in the patient’s care.
• Prints summary lists (clinical summaries, medication/allergy lists, etc.).
• Review appointment history and follow up as needed.

QUALIFICATIONS:

• Health care reception or related health care experience preferred
• Must have excellent customer service skills
• Must be proficient with computers
• Must be able to multi-task and work in a fast-paced environment

RESPONSIBLE TO: Site Coordinator

Interested candidates click here to complete our online employment application and submit a resume.

UPDATED: 09/15/2020