We recognize that the health care experience can be confusing at times, and we always want to be transparent regarding your rights as a patient at Health Access Network and your responsibilities.
- Patients have the right to receive health care services regardless of age, race, creed, color, sex, sexual orientation, religion, national origin, geographic residency, or the ability of an individual or family to pay or their insurance status.
- Patients have the right to be treated in a caring, polite, and professional way.
- Patients have the right to know all the facts about their illness, treatments, and possible outcomes. The patient’s health care provider shall provide these facts to them.
- Patients have the right to know the names of health center staff that are taking care of them and how they will help provide care to them. This also applies to care being given by students, residents, or other people in training.
- Patients have the right to say yes to treatment as well as refuse treatment.
- Patients have the right to agree to an advance directive, such as a health care proxy, which tells the health center and provider how the patient wants to be treated and whom they want to make decisions on their behalf if they cannot speak for themselves.
- Patients have the right to speak with and be examined in private by their provider and clinical assistant, as appropriate.
- Patients have the right to review their medical records and obtain a copy for a reasonable fee, if applicable. Patients also have the right to request a review to amend their health care information.
- Patients have the right to expect health center staff to get back to them as quickly as possible.
- The patient, family, or guardian has the right to inform us when something is seriously wrong by presenting a complaint. If a complaint is given, it will not affect patient’s care in any way. If the patient has a complaint or issue that cannot be resolved by the provider, caregiver or other staff, patients may contact the Compliance Officer.
- Patients are responsible for being honest and informing their provider about their present and past illnesses, hospitalizations, medications and other matters relating to their health history that would assist in their treatment.
- Patients are responsible for respecting provider time and schedules by stating their most pressing complaint first while understanding that other complaints may be addressed only if time allows.
- Patients are responsible for alerting staff if they do not understand what they are being told and if they feel they will not be able to do what is being asked of them during their care.
- Patients are responsible for following their provider’s instructions and treatment plan, and accepting the medical consequences if they fail to do so.
- Patients are responsible for notifying HAN if they are unable to make a scheduled appointment.
- Patients are responsible for reporting safety concerns immediately to their provider or support staff.
- Patients are responsible for authorizing members of their family or appropriate designee to review their treatment if they are unable to communicate with staff.
- Patients are responsible for formulating and signing an advanced directive and appointing someone to make health care decisions on their behalf, to the extent permitted by law.
- Patients are responsible for respecting the privacy, property, and rights of other patients.
- Patients are responsible for respecting all HAN staff.
- Patients are responsible for observing NO SMOKING rules of the health center.
- Patients are responsible for signing a written acknowledgement that they have received and understand HAN’s Notice of Privacy Practices.
- Patients are responsible for providing staff with all information needed regarding the payment of their medical care, and being responsible for payment of all services, either through third party payers or by personally making payment for any service that is not covered by insurance, including second opinions, consultations, lab and x-ray services.