Patient Assistance & Resources

Please note regarding referrals, imaging and lab orders:

It is important that your care and results be as timely as possible.  If your provider orders imaging or places a referral for you to be seen by a specialist, you should hear from scheduling within two weeks.  If you are not contacted by scheduling within two weeks, you should contact our office and request our referrals department.  If you have labs or imaging completed, you should hear back from your PCP within one week with the results.  If you do not hear back, please don’t assume “no news is good news”.  If you do not hear from us within one week, please contact your PCP’s office for results.

Resources and Services:

For available resources in your area, please visit www.findhelp.org and enter your zip code.

Sliding Fee: We offers reduced fees on services at HAN to all patients and families that qualify.  Our sliding fee program does account for a family’s size and income.

Car Seat Program: We distribute infant, toddler and booster seats to income-eligible families as well as those who have children with special needs. Those interested in receiving a seat must show proof of financial need (examples include MaineCare, WIC, or CHIP, childcare assistance or Head Start enrollment) to receive each seat.

Prescription Assistance Program: We offer assistance to patients who have no prescription coverage to receive free or reduced rates prescriptions. MaineCare recipients are ineligible and most with prescription coverage are also ineligible. Patients with high deductibles may qualify if approved by the pharmaceutical companies that manufacture the medicine.

Mainecare Assistance Program: We provide assistance with completing MaineCare applications and work with you address questions you may have regarding the program.

Making a difference in the lives of our patients and our community.

Providing compassionate, high quality healthcare services for all.