Receptionist

POSITION: Receptionist

LOCATION: All sites (Lincoln, Lee, Medway & W. Enfield)

STATUS: Per diem

EXEMPT/NON-EXEMPT: Non-exempt

WORK SCHEDULE: Varies for coverage

SUMMARY: Responsible for initial and follow-up patient contact, including managing schedules and day-to day patient flow, answers phone calls and refers calls as appropriate, and assists patients with any needs they may have.

RESPONSIBILITIES AND DUTIES:

  • Works within their Care Team to create and sustain a Patient Centered model of quality health care.
  • Answers telephone and refers calls as appropriate
  • Creates accurate and complete messages for the providers and support staff.
  • Utilizes the electronic medical record for all patient interaction.
  • Verifies insurance eligibility for the next day’s patients.
  • Responsible for printing all 340B cards for the next day’s patients.
  • If appropriate, contact on-call provider regarding after hours messages.
  • Greets patients and visitors with professional and quality customer service.
  • Assesses whether patients have cultural or linguistic barriers and arranges for an interpreter if needed.
  • Maintains awareness of Provider’s schedule.
  • Collects payments and co-payments as necessary and forwards to accounts receivable.
  • Collects, verifies, and inputs all pertinent patient demographics into the computer at each concurrent visit making necessary changes if needed, including insurance and guarantor information.
  • Provides a copy of HAN’s Notice of Patient Privacy Practices and obtains signature on Acknowledgement of Privacy Practices form from patients that do not have one currently in the system.
  • Offers and explains the sliding fee program and directs patients to the sliding fee specialist when appropriate.
  • Utilizes the electronic medical record for all patient interaction.
  • Works collaboratively as a member within the clinical care team.
  • Works effectively to provide a team-based approach in order to provide our patient’s with Quality Care.
  • Assists patients with any needs they may have.
  • Performs patient scheduling and rescheduling.
  • Ensures access by offering appointments with the patient’s primary care physician or Walk In Care if appropriate.
  • Performs effective appointment confirmation calls and mail reminder letters.
  • Mails welcome packets to all New Patients.
  • Ensures proper charges are entered on the super bill, and ensures each patient is checked out for that day.
  • Performs outreach to patients and processes no show letters to patients per protocol.
  • Performs outreach to patient regarding preventive and chronic gaps in the patient’s care.
  • Prints summary lists (clinical summaries, medication/allergy lists, etc.).
  • Review appointment history and follow up as needed.

QUALIFICATIONS:

  • Must have excellent customer service skills
  • Must be proficient with computers
  • Must be able to multi task and work in a fast paced environment
  • Health care reception experience preferred

RESPONSIBLE TO: Administrative Coordinator

Interested candidates click here to complete our online employment application and submit a resume.

POST DATE: 08/28/19

Making a difference in the lives of our patients and our community.

Providing compassionate, high quality healthcare services for all.