Resources
If you are in need of support or resources and would like to see what local and surrounding communities have to offer, you can visit: https://www.findhelp.org/. HAN has also developed a brief, one-page document outlining local resources. CLICK HERE, to view the document.
Confused about when to go to the Emergency Department or Same Day/Walk-in Care or your Primary Care Provider? CLICK HERE for information to help guide you to the right care, at the right time, in the right place. With that said, please do not drive yourself to the emergency department if you believe you are experiencing a heart attack or stroke symptoms, having difficulty breathing or suffering from serious trauma. Always Call 911.
At HAN, we are here to help you with your health care needs. We have included below resources and important information that we believe will be helpful to you as a patient:
Notices:
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Please note regarding referrals, imaging, and lab orders:
It is important that your care and results be as timely as possible. If your provider orders imaging or places a referral for you to be seen by a specialist, you should hear from scheduling within two weeks.
If you are not contacted by scheduling within two weeks, you should contact our office and request our referrals department. If you have labs or imaging completed, you should hear back from your PCP within 10 days with the results.
If you do not hear back, please don’t assume “no news is good news”. If you do not hear from us within 10 days, please contact your PCP’s office for results.
- In order to best care for our patients we ask whenever possible that you provide at least 24-hour notice when canceling or rescheduling an appointment.
- We ask for 48 hours of notice with prescription refill requests and encourage you to keep an eye on your supplies. It can take 24 to 48 hours to process medication refill requests.
- Our services are available regardless of insurance coverage or ability to pay with our sliding fee discount program.
- We offer interpretation services, a sliding fee discount program, and on-call coverage 24hrs/day, 365 days/yr (207-794-6700, or toll free 1-866-426-4584).
HAN is:
- an Equal Opportunity Employer & Program.
- a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employer under 42 U.S.C. 233(g)-(n).
- a FTCA Deemed Facility.
- a National Health Service Corps site – we promise to serve all patients, offer discounted fees for patients who qualify, and accept insurance, including: Medicaid, Medicare and Children’s Health Insurance Program (CHIP).
